Support Manager

About us

We are EasyWeek Ltd – a young, technology-driven company based in London, United Kingdom. Our mission is to increase business productivity by digitising business processes. We've been in the online appointment systems market since 2020.

EasyWeek (easyweek.io) is a dynamic startup specialising in online appointment software. We are committed to revolutionising the way businesses manage their appointments and schedules, making it effortless and efficient.

We are currently looking for a proactive and caring Customer Support Manager who can communicate in Ukrainian, Russian and English.

Job Description

Are you passionate about technology and providing exceptional customer support? Do you have experience in the IT field and fluency in Russian, Ukrainian, and English? If so, we're looking for you to join our team as a Remote Support Manager.

Responsibilities

• Chat Support: Engage with customers through our chat support platform (Intercom) to assist them with their questions, concerns, and technical issues promptly and professionally
• System Presentation: Be the go-to expert in presenting our software to potential customers online via Zoom or Google Meet when they request demonstrations. Show them how EasyWeek can transform their appointment management
• Multilingual Support: Utilise your language skills in English, Ukrainian and Russian to cater to our diverse customer base effectively
• Issue Resolution: Investigate and troubleshoot technical issues reported by customers, providing clear and concise solutions
• Develop and Maintain Technical Documentation: knowledge bases and other support resources

Requirements

• Experience in organising online sales and willingness to develop sales skills
• Ukrainian/Russian language fluency
• Strong English communication skills - both written and spoken
• Proficiency using computers (typing, quickly navigating between various tools)
• Strong problem-solving skills and a structured way of working
• Ability to multitask, prioritise and complete workload, ability to pick up new technologies, procedures and applications quickly
• Analytical mind and good problem-solving skills
• Both an independent worker and a proactive team player
• Motivated to learn and grow within the organisation
• Passion for helping others and creating support experiences that exceed users' expectations
• Ability to work well in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users

What we offer

• Full-time employment
• 100% remote
• Competitive salary - attractive salary starting from $500 gross per month, with the potential for higher compensation based on experience and performance
• Rotating shifts basis
• Stable job and career development opportunities
• Being part of a dynamic, highly motivated and enthusiastic team Please feel free to share this job request with potential candidates, and if you have any specific qualifications or requirements in mind, don't hesitate to add them to the description.