No-show protection
Cut unproductive staff time. Encourage clients to be punctual and avoid missed appointments.
No-show protection
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Frequently asked questions
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What is no-show protection in EasyWeek?
No-show protection is a set of tools that helps reduce missed appointments. It includes automatic reminders, a cancellation policy, and the option to request a deposit.
How do I set up a cancellation policy?
You can set individual cancellation rules for each service in the settings. Define the time up to which a client can cancel their booking free of charge, and what happens in case of a late cancellation.
Can I require a deposit when booking?
Yes, you can set up a mandatory deposit or full payment for online bookings. This significantly reduces no-shows, as clients have already paid.
What types of reminders are available?
EasyWeek sends automatic SMS and email reminders to clients about upcoming visits. You can customise the sending time and message text to suit your needs.
Is no-show statistics tracked?
Yes, the system keeps detailed no-show statistics by clients, services, and staff members. This helps identify problem areas and take appropriate action.
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